Your privacy matters to apldo. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a player on our platform. We encourage you to read it carefully.
All data transmitted between your device and the apldo platform is protected by industry-standard SSL/TLS encryption. Your personal and financial information is never sent in plain text.
apldo does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information is used solely to operate and improve the apldo platform and services.
apldo processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations issued by the National Privacy Commission.
As a data subject under Philippine law, you have the right to access, correct, erase, and object to the processing of your personal data. apldo provides clear channels to exercise these rights.
apldo collects only the personal data that is necessary for the purposes described in this Policy. We do not collect data beyond what is required to operate the platform and comply with legal obligations.
apldo retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulatory requirements.
apldo ("apldo," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the apldo online gaming platform available at apldo.net and any associated mobile applications or services (collectively, the "Platform"). This Privacy Policy ("Policy") describes how apldo collects, uses, stores, shares, and protects your personal data when you access or use the Platform.
This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the applicable issuances of the National Privacy Commission ("NPC"). apldo also operates in accordance with the data protection requirements of the Philippine Amusement and Gaming Corporation ("PAGCOR").
By registering for an apldo account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform.
This Policy should be read together with apldo's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
For the purposes of the Philippine Data Privacy Act of 2012, apldo is the personal information controller responsible for your personal data collected through the Platform. apldo determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable data protection law.
apldo has designated a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data protection legislation. If you have any questions or concerns about how apldo handles your personal data, you may contact the DPO using the contact details provided in Section 15 of this Policy.
apldo collects the following categories of personal data from users of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Account registration, age verification, KYC compliance |
| Contact Data | Email address, Philippine mobile number, residential address | Account communication, support, verification |
| Financial Data | GCash number, bank account details, transaction history, deposit and withdrawal records | Payment processing, AML compliance, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud detection, performance optimisation |
| Usage Data | Games played, wager amounts, session duration, login history, bonus usage | Platform improvement, responsible gaming monitoring, personalisation |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support, dispute resolution, quality assurance |
| Verification Documents | Copies of government-issued ID, proof of address, selfie verification images | KYC/AML compliance, age verification, account security |
apldo does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive personal information is collected (such as government ID numbers), it is handled with heightened security measures and processed only for the specific purposes for which it was obtained.
apldo collects personal data through the following means:
apldo uses your personal data for the following purposes:
apldo will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
apldo processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
Where apldo relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
apldo may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
apldo does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. Any third party that receives your data is contractually bound to process it only for the specified purpose and in accordance with applicable data protection law.
Where apldo engages third-party processors located outside the Philippines, apldo ensures that appropriate safeguards are in place to protect your personal data in accordance with the DPA and NPC guidelines on cross-border data transfers.
apldo uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain session security, and collect analytics data. The following types of cookies may be used:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. apldo does not use cookies to serve third-party advertising or to track your activity across unrelated websites.
apldo implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, apldo will notify the National Privacy Commission and affected data subjects in accordance with the timeframes and requirements prescribed by the DPA and NPC regulations.
While apldo takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. apldo cannot guarantee absolute security and encourages you to use a strong, unique password for your apldo account and to enable two-factor authentication where available.
apldo retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, or as required by applicable Philippine law and PAGCOR regulatory requirements. The following general retention periods apply:
Upon expiry of the applicable retention period, apldo will securely delete or anonymise your personal data in accordance with its data disposal procedures. Where anonymisation is not technically feasible, apldo will ensure that the data is rendered inaccessible.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by apldo:
Request a copy of the personal data apldo holds about you and information about how it is being processed.
Request correction of inaccurate or incomplete personal data held about you by apldo.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on apldo's legitimate interests.
Request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Claim compensation for damages sustained due to inaccurate, incomplete, outdated, or unlawfully obtained personal data processed by apldo.
To exercise any of these rights, please contact apldo's Data Protection Officer using the contact details in Section 15. apldo will respond to your request within thirty (30) days of receipt, in accordance with NPC guidelines. apldo may request proof of identity before processing your request.
If you are not satisfied with apldo's response to your data subject rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
The apldo Platform is strictly intended for users aged 21 years and above. apldo does not knowingly collect personal data from individuals under the age of 21. The minimum legal age for casino-style gambling in the Philippines is 21 years, as prescribed under applicable PAGCOR regulations.
If apldo discovers that personal data has been collected from a person under the age of 21, apldo will immediately delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately at the details provided in Section 15.
apldo employs age verification measures during the registration process and may request documentary proof of age at any time. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms.
The apldo Platform may contain links to third-party websites or services for informational purposes. apldo is not responsible for the privacy practices or content of any third-party websites. This Privacy Policy applies solely to the apldo Platform and does not extend to any third-party sites you may access via links on the Platform.
apldo encourages you to review the privacy policies of any third-party websites you visit. apldo has no control over and assumes no responsibility for the content, privacy policies, or practices of third-party sites or services.
apldo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, apldo will notify registered users via email or through a prominent notice on the Platform at least seven (7) days before the changes take effect, where practicable.
The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the apldo Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the Platform.
apldo encourages you to review this Policy periodically to stay informed about how we protect your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or apldo's data processing practices, please contact our Data Protection Officer through the following channels:
[email protected]
Response within 30 days as required by NPC guidelines
[email protected]
Live Chat available 24/7 on the Platform
If you are not satisfied with apldo's response to your privacy concern, you may lodge a complaint with the National Privacy Commission of the Philippines through its official channels.
apldo is a 21+ platform. Deposit limits, session reminders, and self-exclusion tools are available in your account settings. Gambling is addictive. Know when to stop.
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